[Thinkpad] OT - Remote Support Software

[Jon Etkins]

At my previous job, we used GoToAssist by the GoToMyPC people (who are also the Citrix people, IIRC).  Worked very well, with no firewall issues whatsoever.

Matt wrote:
> Looking at some options for remote support software for clients who have the 
> occaisional need to have me connect to desktops & diagnose systems. File 
> transfer is required.
> 
> Has to be able to get behind firewalls - gateways, without the need for a IT 
> guy on the other end to open ports.
> Most times it's just a station operator with few skills that initiates the 
> support request.
> 
> I'm looking at Laplink's RemoteAssist...
> Someone also asked me to look at VNC one click, but I don't know if that 
> will work for me if I am roaming...
> Recommendations are appreciated.
> 
> 
> Matt 
> 
> 
> _______________________________________________
> Thinkpad mailing list
> Thinkpad at stderr.org
> http://stderr.org/cgi-bin/mailman/listinfo/thinkpad
> 
> ________________________________________________________________________
> Delivered using the Free Personal Edition of Mailtraq (www.mailtraq.com)

________________________________________________________________________
Delivered using the Free Personal Edition of Mailtraq (www.mailtraq.com)