[Thinkpad] Lenovo Warranty problem - is this the new trend?

[Rob Bell]

Shouldn't there be an original receipt/invoice from IBM/Lenovo that says 
what warranty it was sold with?  I would assume that would have come to 
you if you were the reseller or else to the original purchaser if this 
was a unit you sold as used.  If you can find that it should clear 
things up and be usable to convince Lenovo to honor the warranty.

Barring that panning out, isn't there someone at Lenovo in customer 
service that you can talk to in order to address the issue?  I don't 
know who that might be, but I'm sure someone here would.

Rob

Bruce Markowitz wrote:

> I sold a new T42 to someone last year. It had a three year warranty, thru
> 8/2008, and I had a printout of the web site at the time (gave it to the
> customer).
> Now she has a service problem, and IBM denies the claim. The web site says:
> 
>       Status:  Expiration date:  Location:
>       Out of warranty  2006-01-31  UNITED STATES
> 
>            Warranty service upgrades and maintenance services
> 
> 
> 
>       Description:
>       This machine was sold by the manufacturer without warranty. Claims for
> warranty service will be rejected by the manufacturer.
> 
> 
> But there was a three year warranty at the time of sale! So what do we do
> about this?


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